I really couldn’t say enough good things about these guys. I called yesterday to see about having a washing machine fixed and it got fixed…. YESTERDAY! These guys are lightning fast, professional, and HONEST. Fast is terrific, but their honesty, integrity and professionalism in the way they treat their customers is what will keep me coming back. Really now…. 3 hours from first phone call to repaired machine? AND at a reasonable cost? These guys are a rarity is today’s world. A real pleasure to do business with, I won’t think twice about having them over again.
Rick M., Manchester, CT
The Quality of service I received was outstanding!!! I highly recommend the LG™!!
Susan O. in Chicopee, MA
Came, did the work well, and moved on.
Satisfied Customer | Windsor, CT
James, at Washer Wizzard, was a pleasant surprise compared to other repair people that I have had in the past. He researched the problem that I was having with my washer before he even came to my house. He called me to inform me of the problem and the fix. He also told me that he was not an authorized factory rep. for my washer and that the washer had a previous recall on the problem that I was having. He advised me to call the manufacturer direct and the result was that they are going to fix the washer without any cost to me. Thank God for James. He saved me over $400.00. Any future problems I have, I will call James at Washer Wiz
Bill W., Bloomfield, CT
James LaFleur was absolutely on the mark. Responded to my request within 10 minutes and reported at my home to evaluate my Amana Refrigerator within 25 minutes. He was extremely professional and conducted a complete evaluation. Went out of his way to make calls regarding the recall of my Amana and the pricing of a new appliance since his advice was to purchase rather than repair, which was to his disadvantage since it would have been money in his pocket to advise replacement of the compressor. Jim was obviously very knowledgeable and informative and I would recommend him to all my neighbors, friends and family.
Joyce F., Suffield, CT
I called at 7:30 in the morning. Received a call back by 8am with an appointment later that day that was based on what was convenient for me. They took the time to explain what the root cause of my issue was and how to prevent it from happening again. He also let me watch him as he fixed it so I wouldn’t need to make another call for what appears to be a reoccurring problem with my washing machine. Highly Recommended.
Chris H., Glastonbury, CT
He came on OUR time schedule. Found out what was wrong with the Dryer, had the part and fixed it. Then just because, he helped figure out our water filter on the refrigerator and replaced the filter (no charge except the filter). As if that wasn’t enough, he saw that our front door latch was not working properly and fixed that for us too!! Truly, he did a cut above expectations.
Bill S., Holyoke, MA
Had a problem with my oven on Good Friday. I had some family coming over for Easter. I called Jim at LG™ about 9 pm Friday. He called me back about 10 pm and was willing to come that evening to fix my stove. He ended coming on Saturday and fixed my stove in about 25 minutes. Would recommend him to anyone.
Reaymond B. in Springfield, MA
Seem to be honest, provided different options, and gave advice on future options to be considered. Very friendly and easy to talk with.
Few companies to apply the service fee to the actual cost of the repair. Very dependable, arrived on time.
Neighbor in Wethersfield, CT
Quick response to a major problem – very grateful. Professional; courteous and knowledgeable.
Clark C. in Springfield, MA
“First class operation. Received a call right away. They tried to help us solve the problem over the phone to potentially avoid a charge. Quick and efficient visit fixed our washing machine. Will use them again.”
T F., West Hartford, CT
I had a problem with my dryer suddenly not having any heat. I called Washers Wizards on Saturday and made an appointment for Monday morning. They were there by 9am and my machine was fixed before 9:30. It was a blown fuse due to overheating caused by lint built up inside the motor. They charged me nothing for cleaning the lint out or the standard house call charge, just as they said they would. So I paid only for the replacement part and a small labor fee. My conclusion is excellent service at a reasonable price and I definitely would use their service again and recommend them to a friend
Lee K. in Springfield, MA
I only had the experience of talking to James by phone, but he was very professional and helpful. He had to refer me to a licensed plumber because the state of Mass. required it – I needed a garbage disposal repair. He was even very cordial when I had to call back to get more help on his referral.
T F., West Hartford, CT
He was about the best repairman I have ever hired. He was competent and explained all that he had to do. I would call upon him again in a second
Pat K., Hebron, CT
James did his research on the cook top problem we were having, arrived with the correct part and called the next day to make sure everything was working correctly. In addition, while he was here he diagnosed a washing machine problem that we were having at no additional charge. I will definitely use Washer Wizards again for any appliance repair
Ray D., Marlborough, CT